We collect personal information from our customers in the regular course of doing business. This brochure answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.
What personal information do you collect about me?
We collect the following information about you:
When you visit our web site, we also collect:
How do you use this information?
The main reasons we collect personal information from you are:
If it’s a necessary part of any of these transactions, we may disclose your information to another company. For example, when you apply for credit, we pass on your personal information to a credit reporting agency so we can complete a credit check. We also pass on your name and address to a courier company to complete a delivery.
Use of Personal Information for Secondary Reasons
We also may use your personal information for other, secondary reasons, including:
To complete a sale/transaction
Customer service
Customer relationship management
Complaints
Customer service
Sharing of Personal Information with Third Parties
We do not share your personal information with any third parties
Alberta
Office of the Information and Privacy Commissioner of Alberta
410, 9925 – 109 Street, Edmonton, Alberta T5K 2J8
Phone: (780) 422-6860
Toll Free: 1-888-878-4044
Email: generalinfo@oipc.ab.ca
Web Site: http://www.oipc.ab.ca
British Columbia
Office of the Information and Privacy Commissioner for British Columbia
P.O. Box 9038, Stn. Prov. Govt.
756 Fort Street, 3rd Floor
Victoria, British Columbia V8V 1X4
Phone: (250) 387-5629
Toll-free: 1 (800) 663-7867 (free within B.C.)
Email: info@oipc.bc.ca
Web Site: http://www.oipc.bc.ca/
New Brunswick
Office of the Ombudsman
Sterling House
P. O. Box 6000767 Brunswick Street
Fredericton, NB E3B 5H1
Phone: (506) 453-2789
Email: nbombud@gnb.ca
Web Site: http://www.gnb.ca/0073/index-e.asp
Newfoundland and Labrador
Office of the Information and Privacy Commissioner for Newfoundland and Labrador
2nd floor, 34 Pippy Place
P.O. Box 13004, Station A
St. John’s, NL A1B 3V8
Phone: (709) 729-6309
Email: commissioner@oipc.nl.ca
Web Site: http://www.oipc.gov.nl.ca/default.htm
Northwest Territories
Information and Privacy Commissioner of the Northwest Territories
5018, 47th street
Yellowknife, Northwest Territories X1A 2N2
Phone: (867) 669-0976
Fax: (867) 920-2511
Email: atippcomm@theedge.ca
Nova Scotia
Nova Scotia Freedom of Information and Privacy Review Office
P.O. Box 181
Halifax, Nova Scotia B3J 2M4
Phone: (902) 424-4684
Email: foipopro@gov.ns.ca
Web Site: http://www.gov.ns.ca/foiro/
Nunavut
Information and Privacy Commissioner of Nunavut
5018, 47th street
Yellowknife, Northwest Territories X1A 2N2
Phone: (867) 669-0976
Fax: (867) 920-2511
Email: atippcomm@theedge.ca
Web Site: http://www.info-privacy.nu.ca/en/home
Ontario
Office of the Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Phone: (416) 326-3333
Toll-free: 1 (800) 387-0073 (free within Ontario)
Email: info@ipc.on.ca
Web Site: http://www.ipc.on.ca/
Prince Edward Island
Office of the Information and Privacy Commissioner of Prince Edward Island
180 Richmond Street
P.O. Box 2000
Charlottetown, Prince Edward Island
C1A 7N8Telephone: (902) 368-4099
Email: mlsmith@gov.pe.ca
Web Site: www.oipc.pe.ca
Québec
Commission d’accès � l’information du Québec
575 St. Amable Street
Suite 1.10
Québec, Québec G1R 2G4
Phone: (418) 528-7741
Toll-free: 1 (888) 528-7741 (free within Québec)
Email: Cai.Communications@cai.gouv.qc.ca
Web Site: http://www.cai.gouv.qc.ca/index-en.html
Saskatchewan
Office of the Information and Privacy Commissioner of Saskatchewan
503-1801 Hamilton Street
Regina, Saskatchewan
S4P 4B4
Phone: (306) 787-8350
Email: gdickson@oipc.sk.ca
Web Site: http://www.oipc.sk.ca
Yukon
Office of the Yukon Ombudsman and Information and Privacy Commissioner
211 Hawkins Street, Suite 201
P.O. Box 2703
Whitehorse, Yukon Territory Y1A 2C6
Phone: (867) 667-8468
Email: email.ombudsman@ombudsman.yk.ca
Web Site: http://www.ombudsman.yk.ca/
*Facebook Pixel:
The Facebook pixel is a small piece of JavaScript that we’ve installed within the website in order to optimize ads, report on conversions across devices, and create custom audiences of website visitors for use in Facebook ads.
“The Facebook Pixel was designed from the bottom up with privacy in mind. In order to use this product, the website does not need to collect or send names, email addresses or other contact information to Facebook.
We never share information from your website with your competitors or third parties. All information we use is aggregated with millions of other signals before being read by our optimization systems. Facebook uses information obtained from websites that install Pixels to improve its ads (as noted in our terms). This data is aggregated before it's used.
The Facebook pixel collects five types of data:
HTTP Headers - Anything present in HTTP headers. HTTP Headers are a standard web protocol sent between any browser request and any server on the internet. HTTP Headers include IP addresses, information about the web browser, page location, document, referrer and person using the website.
Pixel-specific Data - This includes Pixel ID and the cookie.
Button Click Data - This includes any buttons clicked by site visitors, the labels of those buttons and any pages visited as a result of the button clicks.
Optional Values - Developers and marketers can optionally choose to send additional information about the visit through Custom Data events. Example custom data events are conversion value, page type and more.
Form Field Names - This includes website field names like ‘email’, ‘address’, and ‘quantity’ when a person purchases a product or service. The pixel does not capture field values unless an advertiser includes them as part of Advanced Matching or optional values.
We use data sent by the Facebook pixel to enable you to use our ad products, to better reach people who visit your website, to optimize your ads, and provide rich reports and insights about the conversions that result from your ads. Like other businesses in this space we also use this information to improve our advertising and to serve more relevant ads to people. This is a process known as interest based advertising and it is a common industry practice.”
https://www.facebook.com/business/m/privacy-and-data
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